Which checks should you verify when validating a mispriced item at checkout?

• A. Compare the price against the tag, signage, and the POS system.
• B. Ask the customer to provide the price they saw.
• C. Only check the shelf tag.
• D. Ignore signage and rely on memory.

Answer: (A)

When validating a mispriced item at checkout, the key practice is to verify price across multiple sources to ensure accuracy and fairness. Compare the price shown on the tag, the aisle signage, and what the POS system ring up. This cross-check catches errors from outdated tags, misprinted signs, or promotions that aren’t correctly reflected on the shelf. Relying on memory or asking the customer for their remembered price can lead to mistakes, and checking only one source isn’t enough. If a discrepancy is found, follow the store’s price discrepancy procedure, confirm the correct price in the POS, and adjust the total accordingly, communicating clearly with the customer as needed.