Which action best supports ongoing associate engagement?

• A. Only annual evaluations
• B. Recognize achievements, provide growth opportunities, and solicit input on store improvements
• C. Increase workloads without feedback
• D. Withhold information about store changes

Answer: (B)

Engagement grows when associates feel seen, valued, and involved in how the store operates. Recognizing achievements, providing meaningful growth opportunities, and inviting their input on store improvements creates a continuous loop of positive feedback, development, and ownership. This combination keeps motivation high and commitment strong over time. The other options miss essential pieces: relying only on annual evaluations lacks ongoing reinforcement; increasing workloads without feedback undermines motivation and support; and withholding information about store changes erodes trust and transparency.